Privacy Policy

This privacy policy (“Policy”) describes the personal data collected or generated (processed) when you use the website (the “Site”). This Policy describes the types of personal data collected when you use our Site and how your personal data is used, shared and protected. What personal data we collect and why we collect it and we ask you for certain personal data to provide you with the products or services you request. For example, when you book a session, make purchases, contact our reception team, request to receive communications, create an account. This personal data includes your:

  • Contact details including name, email, mobile telephone number and billing address
  • Login and account information
  • Personal details including date of birth
  • Payment or credit card information
  • Personal preferences including marketing and cookie preferences

We use the personal data we collect from you in the following ways:

To Provide the Services You Request and when you use our site we will use your data to provide the product or service you have selected. For example, if you make a purchase on the website of, or participate in an event or promotion, we will use the contact information you give us to communicate with you about the purchase, appointment event or promotion. If you reach out to Mell, she will use information about you, such as payment information, or the product, ticket or session you have purchased to help you resolve a problem or question.

To Communicate Information about our Products, Services, Events or to modify your (email or SMS) subscriptions or to opt-out of receiving communication,

please contact If you are an existing client of Mell Symonds, she may use the email address provided to send you marketing communications about similar products or services, unless you have opted-out. In other cases, she will ask for your consent to send you marketing information about future products, services, events and promotions being held by Mell Symonds.

To Operate, Improve and Maintain our Business, Products and Services

We may use the data you provide to us to operate our business. For example, when you make a purchase, we may use that information for accounting, auditing and other internal functions. As another example, we may use data about how you use our products and services to enhance your user experience and to help us diagnose technical and service problems and administer our site.

To Protect Our or Others’ Rights, Property or Safety

We may also use data about how you use our Site to prevent or detect fraud, abuse, illegal uses and violations of our Terms of Use and to comply with court orders, governmental request or applicable law.

For General Research and Analysis Purposes
We use data about how our visitors use our Sites and Services to understand customer behaviour or preferences. For example, we may use information about how visitors to search for and find information, practitioners and products to better understand the best ways to organize and present offerings.

Embedded content from other websites These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Website Analytics

To improve your experience on our site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites. When you go to other websites from here, we advise you to be aware and read their privacy policy.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy– external site and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google– external site. also uses interfaces with social media sites such as Facebook and LinkedIn. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other Personal Information.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your privacy is important to us. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair & lawful means, with your knowledge & consent. We also let you know why we’re collecting it & how it will be used.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss & theft, as well as unauthorised access, disclosure, copying, use or modification.

We don’t share any personally identifying information publicly or with third-parties, except when required to by law.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content & practices of these sites, & cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

Your continued use of our website will be regarded as acceptance of our practices around privacy & personal information. If you have any questions about how we handle user data & personal information, feel free to contact us.
This policy is effective as of 1 July 2018